From Clients
What Our Clients Told Us
Lim Kok Wai
Hardware Trading, Ipoh
I went in expecting a lot of technical talk I would not understand. Instead we spent most of the session talking about how my shop actually runs. The summary I received afterwards was something I could actually read and discuss with my staff. That alone was worth the session fee.
May 2025 · Groundwork Consultation
Rohani binti Nordin
Catering Business, Taiping
My team was nervous about the whole AI thing — they worried it would change too much too fast. The way Bestari handled the implementation meant nobody felt left behind. The pace was slow, but that was exactly what we needed. The tool is now part of how we handle bookings and it genuinely saves time.
April 2025 · Guided Implementation
Ahmad Suffian
Logistics Operator, Kampar
What I appreciated most was that they told me one of the tools I was interested in would probably not suit my operation. Other consultants I spoke with would not have said that. Bestari's advice pointed me toward something simpler that actually works. I have been on the companion plan for several months now.
March 2025 · Long-Term Companion Plan
Tan Hui Ling
Retail Pharmacy, Batu Gajah
The session felt more like a conversation than a consultation. We talked about the parts of the business that were taking too much of our evening time, and by the end there were two straightforward suggestions in writing. We tried one, it worked reasonably well. The second one did not suit us and Bestari told us so when we mentioned it during follow-up.
April 2025 · Groundwork Consultation
Mohd Faizal bin Razak
Automotive Parts, Teluk Intan
I run the business with two staff and my brother. We are not technical people. Bestari set up a simple tool that handles our customer follow-up messages and they made sure all three of us knew how to use it before they stepped back. Six months later we still use it daily without issues.
May 2025 · Guided Implementation
Sharifah Kartini
Tailoring Studio, Ipoh
The first session helped me understand that AI was not really going to help with the part of the business I was worried about — managing custom orders. That was a useful thing to find out before spending money on software. They pointed me to something else that has been helpful for appointment scheduling. Modest improvement, honestly described.
March 2025 · Groundwork Consultation
Case Studies
Client Journeys in More Detail
Case Study 01 — Logistics, Kampar
The Situation
A small logistics company with six drivers was spending two to three hours each day manually updating job sheets and sending status messages to customers. The owner was doing most of this work personally and it was eating into evenings. He had heard about AI tools from a supplier but did not know what was relevant for his type of operation.
The Approach
After the Groundwork Consultation, it became clear that a simple automated messaging tool could handle most customer status updates. Bestari identified two options within his budget and walked through both in plain terms. He chose one and the Guided Implementation was completed over four weeks with his two admin staff, who now manage the system without the owner's involvement.
The Outcome
The owner estimates roughly ninety minutes per day freed from manual updates. The customer complaint volume about late communication dropped noticeably in the first month. He joined the Companion Plan to consider whether a second tool might help with scheduling. Timeline: initial session in January 2025, implementation completed February 2025.
Case Study 02 — Catering Business, Taiping
The Situation
A catering company handling events of forty to three hundred people was managing all bookings through WhatsApp and a notebook. Confirmed orders were sometimes missed during busy periods. The owner wanted a more reliable process but was concerned that her team — four part-time staff — would resist a new system.
The Approach
Bestari's Groundwork Consultation confirmed that the booking process was the right starting point — and that a tool with a very simple interface was essential given the team profile. Implementation was deliberately slow: two sessions per week for three weeks, with Bestari present during real bookings in week two to catch any misunderstandings in the actual workflow.
The Outcome
Booking errors reduced significantly within the first month. Staff accepted the system more readily than expected — in part because the training was done through actual work rather than demonstrations. The owner described the main change as "not worrying about missed bookings anymore." Completed April 2025.
Case Study 03 — Hardware Trading, Ipoh
The Situation
A hardware trading shop had been handling supplier communications and stock queries manually. The owner had seen advertising for several AI tools and was tempted to subscribe to multiple services. He wanted help deciding what was actually relevant versus what was marketing noise.
The Approach
The Groundwork Consultation concluded that two of the tools he was considering were not worth the monthly cost for his volume of transactions. One tool — a simple AI assistant for drafting supplier communications — was worth trying. That single recommendation was implemented in a brief setup session.
The Outcome
The owner estimates he saved approximately RM 180 per month by not subscribing to the two tools that were not suitable — a return on the consultation fee within three months. The implemented tool is used several times per week and drafts communications faster than writing from scratch. He valued the "no" advice as much as the "yes" advice. Completed May 2025.
Reach Us
Get in Touch With Bestari
81, Jalan Sultan Idris Shah, 30000 Ipoh, Perak
Mon–Fri: 9:00 am – 6:00 pm
Saturday: 9:00 am – 1:00 pm
How Engagements Begin
Most clients start by getting in touch via phone or the contact form on our homepage. We will schedule a short preliminary call — about twenty minutes — where you can ask questions and we can give an honest first impression of whether we are likely to be useful for your situation.
No preparation required. You do not need to have technical knowledge or a specific idea in mind. Just a sense that there might be something worth looking at.
Track Record
Credentials and Numbers
80+
Consultations with Perak businesses
4 yrs
In the field, advising on technology decisions
92%
Client satisfaction across all service tiers
0
Vendor affiliations — independence maintained throughout
SME Digital Ready Programme participant — recognised under Malaysia's national SME digitalisation initiative
MDEC AI Adoption Facilitator — certified under Malaysia Digital Economy Corporation's AI adoption programme
Thinking About Starting a Conversation?
We will give you an honest first impression on a short call — no preparation needed, no pressure to proceed. Just a straightforward exchange about whether we are likely to be useful.
Book a Conversation